Shipping policy

Omellu sells exclusively to customers located in the United Kingdom.

Omellu is operated by:

E-commercer Sales e Coelho Promoção de Vendas LTDA
CNPJ: 38.476.922/0001-42

Registered Office:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil

For any shipping-related enquiries, please contact:
📧 support@omellu.com

1. Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or dispatched on weekends or UK public holidays.

Once your order has been dispatched, you will receive a confirmation email including your tracking number.

We currently ship only within the United Kingdom.

Orders with delivery addresses outside the UK will not be processed.

Delivery times are estimates and may vary depending on location and carrier operations.

Express availability may vary depending on postcode coverage.

All orders include a tracking number.

Tracking details will be sent via email once your order has been dispatched.

Customers are responsible for monitoring delivery progress using the tracking link provided.

Risk in the goods passes to the customer upon delivery to the address provided at checkout.

It is the customer’s responsibility to ensure that:

If delivery fails due to incorrect or incomplete address details, we may charge a redelivery fee.

While we aim to meet estimated delivery times, delays may occur due to:

These timeframes are estimates and are not guaranteed.

If your order is significantly delayed, please contact us and we will assist you.

If tracking shows that your parcel has been delivered but you have not received it, you must notify us within 48 hours.

We will investigate with the carrier and provide appropriate assistance.

If you have any questions regarding shipping, delivery times, or tracking, please contact: