Terms of service

These Terms of Service (“Terms”) apply to all purchases made through omellu.com.

By accessing our website or placing an order, you agree to be bound by these Terms.

Omellu sells exclusively to customers located in the United Kingdom.

1. Scope of These Terms

These Terms govern all agreements between Omellu and consumers relating to goods offered through our online store.

For the purposes of these Terms, a “consumer” means any individual acting for purposes outside their trade, business, or profession.

2. Company Information

Omellu is operated by:

E-commercer Sales e Coelho Promoção de Vendas LTDA
CNPJ: 38.476.922/0001-42

Registered Office:
Avenida Paulista, 171 – 4th Floor
Bela Vista, São Paulo – SP
01311-904
Brazil

Website: omellu.com
Email: support@omellu.com

3. Eligibility

By placing an order, you confirm that:

  • You are at least 18 years old

  • You are legally capable of entering into binding contracts

  • You are a resident of the United Kingdom

4. Contract Formation

The presentation of products on our website constitutes an invitation to treat and not a legally binding offer.

When you place an order, you are making an offer to purchase goods.

A legally binding contract is formed only when we send you an order confirmation email confirming acceptance of your order.

We reserve the right to decline or cancel orders in cases including but not limited to:

  • Payment authorisation failure

  • Suspected fraud

  • Incorrect pricing or product description errors

5. Prices and Payment

All prices are displayed in Pounds Sterling (GBP £).

Prices include VAT where applicable.

Shipping costs are clearly displayed at checkout before payment is completed.

Accepted payment methods include:

  • Visa

  • Mastercard

  • Apple Pay

  • Google Pay

Payment must be received in full before dispatch of goods.

6. Shipping and Delivery

Orders are typically processed within 1–3 business days.

Estimated delivery time within the United Kingdom is 7–12 business days.

Delivery times are estimates and not guaranteed.

Risk in the goods passes to the consumer upon delivery to the address provided at checkout.

Ownership of goods transfers only once full payment has been received.

7. Right to Cancel (UK Consumers)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must contact:

📧 support@omellu.com

You must return the goods within 14 days of notifying us of cancellation.

Further details are available in our Refund & Return Policy.

8. Returns and Satisfaction Guarantee

In addition to statutory rights, Omellu offers a voluntary 90-night satisfaction guarantee for customers in the United Kingdom.

This guarantee is subject to the conditions outlined in our Refund & Return Policy and does not affect your statutory rights.

9. Faulty or Misdescribed Goods

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

If goods are faulty, not as described, or unfit for purpose, you may be entitled to repair, replacement, or refund in accordance with UK law.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot legally be excluded under UK law

Subject to the above, our total liability shall not exceed the total amount paid for the goods purchased.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with website functionality

  • Engage in fraudulent activity

We reserve the right to suspend or terminate access if misuse is suspected.

12. Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Omellu or its licensors and may not be reproduced without permission.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Language

The contract and all communications shall be conducted in English.